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MSO Symposium

Program Agenda from the 2018 Event

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9:30 AM - 10:00 AM

Networking Coffee


10:00 AM - 10:30 AM

Profile of the Evolving U. S Collision Repair Marketplace

Get business assistance from the Romans Group

Vincent Romans, Managing Partner & CEO, The Romans Grou,p LLC.

10:30 AM - 11:00 AM

Statistics on the Industry

Statistics on the Industry can be found here

Susanna Gotsch, Director, Industry Analyst, CCC Information Services Inc.

11:00 AM - 12:00 PM

Panel Discussion: Talent Development

There is a shortage of talent in the automotive industry. Although technicians are largely talked about, there is also a significant gap in leadership/management talent at all levels. What are other industries doing to develop new leaders and talent, and is there something to be learned from them? What are some ways we as collision repairers can attract young talent to our industry, and display potential career paths? Is it time for hybrid technicians, if so where will they come from?

Moderated by: Russell Thrall III, Editor-in-Chief, Collision week
Marie Artim, Vice President, Talent Acquisition, Enterprise
David Goldstein, Chief Talent Officer, Caliber Collision
Dave Foster, Senior Vice President of North American Development, Carstar
Jeff Peevy, President, AMI
Amber Ritter, Chief Operations Officer, Collision Career Institute

12:00 PM - 1:30 PM

Networking Lunch

Sponsored by Sherwin Willliams


1:30 PM - 2:15 PM

Panel Discussion: OEM Certification – Redundancy! Why does it exist? Is it time for standardization?

Moderated by: Lou DiLisio, President, AIC Consulting
Mark Allen, Collision Repair Program Manager, Audi North America
Aaron Clark, Vice President, Technical Compliance, Assured Performance Network
John Eck, Manager, Wholesale Dealer Channel, General Motors
Ron Olsson, President, ProSpot
Nick Notte, Senior VP, Sales & Marketing, I-CAR

2:15 PM - 2:45 PM

Impact of Advanced Driver Assistance Systems on Repairs

Information on the impact of Advanced Driver Assistance Systems on Repairs will be delivered.

Mark Allen, Collision Repair Program Manager, Audi of North America

2:45 PM - 3:30 PM

Panel Discussion: Growing Pains of an MSO

Panelists will discuss their real world experiences of the evolution of their MSO. What has he/she learned when they expanded from one to two stores, or from 3 to 5, and to a Regional MSO, to crossing state lines.

Moderated by: Brad Mewes, Principal, Supplement Advisory
Cheryl Boswell, Chief Financial Officer, DCR Systems
Brent LeHew, Performance Collision Centers
Randy Stabler, President, Pride Auto Body
Zachary Taylor, CEO, JH Body Shops
Joe Amodei, Founder & President, The Collision Centers of New York Inc.

3:30 PM - 4:00 PM

Refreshment Break


4:00 PM - 4:45 PM

Panel Discussion: What Do I Do Now?

The conundrum faced by another and much larger group of MSOs is “what to do next?” and “how do I decide?”  There are small to medium size MSOs out there that have 2-6 shops. They are struggling with questions within their infrastructure, with how to meet the needs of insurers, and they’re fighting for market share. This panel will look at the best options these shops have to continue and sustain their growth, and review when the decision to sell might come into play.

Moderated by: David Roberts, Managing Director, FOCUS Bankers
Bruce Bares, President & CEO, Certified Collision Group
Paul Gange, President & CEO, FixAuto
Jim Keller, President, 1Collision Network
Michael Macaluso, President, Carstar

4:45 PM - 5:30

Panel Discussion: Young Guns

“Young Guns” are second generation operators with unique and successful approaches to growth. John Walcher explore?s fresh perspectives ?with ?four successful and forward-thinking, “Young Guns”. Listen in as they share experiences in recognizing valuable development opportunities, bringing in new customers, and hiring and training successfully.

Moderated by: John Walcher, President, Veritas Advisors
Angie Goff, Owner, Goff Collision Repair Centers
Shannon Martin, CEO, Paceline Collision Center
DJ Mitchell, Director of Operations, Car Guys Collision Repair
Ron Nagy, President, Nagy's Collision Center

5:30 PM - 6:00 PM

New Vehicle Technology – Scanning: Pre- , In Process- , Post-

Examine case-by-case scenarios and real world applications. What is the trend? What is the impact to the industry? What is the impact of not performing the scans? What are the next steps when codes arise? How are insurers addressing this?

Mike Anderson, President, Collision Advice

6:00 PM - 7:30 PM

Networking Reception

Sponsored by PPG