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MSO Symposium

2018 Agenda

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9:30 AM - 10:00 AM

Networking Coffee


10:00 AM - 10:30 AM

Industry Snapshot

Vincent Romans, Managing Partner & CEO, The Romans Grou,p LLC.

10:30 AM - 11:00 AM

Industry Trends & Future Projections

Susanna Gotsch, Director, Industry Analyst, CCC Information Services Inc.

11:00 AM - 12:00 PM

Panel Discussion: Talent Development

There is a shortage of talent in the automotive industry. Although technicians are largely talked about, there is also a significant gap in leadership/management talent at all levels. What are other industries doing to develop new leaders and talent, and is there something to be learned from them? What are some ways we as collision repairers can attract young talent to our industry, and display potential career paths? Is it time for hybrid technicians, if so where will they come from?


12:00 PM - 1:30 PM

Networking Lunch

Sponsored by Sherwin Willliams


1:30 PM - 2:15 PM

Panel Discussion: OEM Certification – Redundancy! Why does it exist? Is it time for standardization?

Listen in as panelists discuss the increasing number of OEM certification programs, and the redundancy seen in equipment and tooling. What’s in the certification process for the shops, as there is no guarantee of any volume? We will also explore the needs and purposes of OEM Certifications in regards to technician training requirements.


2:15 PM - 2:45 PM

Impact of Advanced Driver Assistance Systems on Repairs

Information on the impact of Advanced Driver Assistance Systems on Repairs will be delivered.


2:45 PM - 3:30 PM

Panel Discussion: Growing Pains of an MSO

Panelists will discuss their real world experiences of the evolution of their MSO. What has he/she learned when they expanded from one to two stores, or from 3 to 5, and to a Regional MSO, to crossing state lines.


3:30 PM - 4:00 PM

Refreshment Break


4:00 PM - 4:45 PM

Panel Discussion: What Do I Do Now?

The conundrum faced by another and much larger group of MSOs is “what to do next?” and “how do I decide?”  There are small to medium size MSOs out there that have 2-6 shops. They are struggling with questions within their infrastructure, with how to meet the needs of insurers, and they’re fighting for market share. This panel will look at the best options these shops have to continue and sustain their growth, and review when the decision to sell might come into play.


4:45 PM - 5:15 PM

New Vehicle Technology: Scanning, Pre-, Post-, in -Process

Examine case-by-case scenarios and real world applications. What is the trend? What is the impact to the industry? What is the impact of not performing the scans? What are the next steps when codes arise? How are insurers addressing this?


5:15 PM - 6:00 PM

Panel Discussion: Young Guns

“Young Guns” are second generation operators with unique and successful approaches to growth. John Walcher examines MSOs that are experiencing fast and driving growth.

John Walcher, President, Veritas Advisors

6:00 PM

Networking Reception

Sponsored by PPG