2:00 - 2:45 pm CST
CY 2021 – What Can The Industry Expect?
This session will provide an update on the trends driving change in the frequency of auto accidents and repairs, and their associated costs. Gotsch will also discuss on-going changes to consumer behaviors as more interactions move digital, and changes to vehicle technology and what those mean to the industry in CY2021.
Susanna Gotsch, Director, Industry Analyst, CCC Information Services Inc.
2:45 - 3:30pm CST
Trends on Consolidation, Private Equity, & the APD Landscape
Romans will present a macro-level view of the evolving U.S. collision repair industry. The presentation will include insights from The Romans Group industry research, which follows trends on consolidation, private equity, and the auto physical damage landscape.
Vincent Romans, Managing Partner, The Romans Group
2:00 - 2:45pm CST
The OEM Perspective
Rossana Alvarez | American Honda Motor Co. | National Collision Program Manager
Jennifer Boyer | Ford | Global Collision Business & Strategy Manager
John Eck | General Motors | Collision Manager
George Irving | Toyota Motor North America | National Manager, Service and Collision Operations
Andy MacDonald | Lucid Motors | Global Body Repair Program Senior Manager
The OEM’s have been taking a more proactive role in the claims and collision repair segment in recent times. From new usage based insurance initiatives between major OEM’s and top ten P&C carriers to support for collision shops via certified networks, procedures, vehicle data and position statements on critical processes, to training and information on new model releases especially the impending influx of Electric Vehicles, the OEM’s have been highly active. In this panel discussion we will visit many of these topics and gain a clear understanding of their perspectives and the potential impact to the collision repair industry.
Moderator - Sean Carey, President, SCG Management Consultants
2:45 - 3:30pm CST
Beyond Consolidation: What is Driving the Economy and Investor Interest in the Collision Industry Today
Rex Green | Jefferies LLC | Global Co-Head Automotive Aftermarket Investment Banking
Lindsey Piegza | Stifel | Chief Economist
This panel will discuss the driving factors for investor interest in the collision industry today and review how the economy could impact it moving forward. Moderated by Marcy Tieger, this Q&A session will begin with a macro-level view of the U.S. economy post-election, with outlooks on the recession, expectations on the economic recovery, and U.S. trade relations with China. Later panelists dive in deeper to discuss how the state of the economy will impact the automotive industry and investors’ interests in it.
Moderator - Marcy Tieger, Managing Director, Symphony Advisors, LLC
2:00 - 2:45pm CST
Dealer Owned Collision Repair Centers Are on the Rise
Shawn Griffin | Asbury Automotive Group | National Collision Director
Darren Huggins | Berkshire Hathaway Automotive | National Collision Director
Bryan Rice | AutoNation | Collision Operations Director
Brad Walser | Hendrick Automotive Group | Regional Collision Manager
Some of the largest dealerships in the country join the MSO Symposium audience to share some of their organization’s experiences. They will share their insight and knowledge on scanning, calibrations, direct repair programs, OEM certifications and the impact on their business since the onset of Covid.
Moderator - Dan Risley, V.P. Quality Repair & Market Development, CCC Information Services
2:45 - 3:30pm CST
Operational Perspectives from the Multi-Shop Operators
Darrell Amberson | LaMettry’s Collision | President of Operations
Matthew Ebert | Crash Champions | President & CEO
Steve Kelly | Mike’s Auto Body | Chief Operations Manager
Stephen Kendrick Jr. | Kendrick Body Shop | Owner & CEO
A hand-picked selection of some of the best multi-shop operators from across the country join the MSO Symposium audience to share some of their organization’s experiences. They will share their insight and knowledge on scanning, calibrations, direct repair programs, OEM certifications, and the impact on their business since the onset of Covid.
Moderator - Roy Schnepper, Owner, Butler's Collision
2:00 - 2:45pm CST
The Road Ahead: Automotive Claims and the Repair Journey
Patrick Burnett | USAA | Sr Experience Owner, AVP Auto Claims
Chris Evans | State Farm Insurance | Claim Consultant, P&C Claims
Sandee Lindorfer | Allstate Insurance | Auto Line Director
Scott Kohl | Liberty Mutual Insurance | Vice President, Auto Physical Damage
The insurance industry and claims process is changing as a result of advancements in technology, as well as now COVID-19. The pandemic has certainly altered the repair landscape and the question that lingers: “Are these changes here to stay?” This panel will share insight as to how their companies are addressing the changing dynamics of FNOL, connected cars, and the continued evolution of OEM certified repair programs.
Moderator - Stephen Applebaum, Managing Partner, Insurance Solutions Group
2:45 - 3:30pm CST
Real Estate Insights: Owning vs. Leasing
Gary Chou | Matthews | Executive VP & Senior Director
Ben Hidalgo | Net Lease Development | Principal
Dean Fisher | Driven Brands | President, Collision Group
Will Johnston | Service King | Chief Corporate Development Officer
Whether you have an acquisition or an exit strategy in mind, this session will provide guidance and real world experience as it relates to all things real estate. Join in on this unique session and learn more about the pros and cons of owning, renting, or leasing repair facility real estate. Experienced individuals from various sides of the transaction will bring to light taxation and environmental considerations, building and construction cost, key differences in brown versus green field expansion opportunities, and other property value considerations.
Moderator - John Walcher, President, Veritas Advisors
2:00 - 2:45pm CST
Tearing Down Private Equity’s Role in the Collision Repair Industry
Neal Sahney | Frontenac | Partner
Jonathan Seiffer | Leonard Green & Partners | Senior Partner
Private equity is a familiar term in the industry but not necessarily one that is clearly understood. This panel will delve into the anatomy of a private equity deal and look at how shops can best position themselves with investors. Attendees will leave with a clear foundation of what private equity means, but more importantly when private equity should be a part of your business plan.
Moderator - Joe Sparacino, Managing Director, Automotive Aftermarket, Stifel
2:45 - 3:30pm CST
Alternative Business Models
Outside influences can harm or help your business and the impact could depend on your perspective. Join Mike Anderson on this Friday afternoon, as he reviews some of the creative and forward-thinking business models he has come across while working with others from around and outside of the collision industry and gain valuable insight into some alternative business models for businesses in 2020 and beyond.
Mike Anderson, Owner, Collision Advice