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MSO Symposium

2020 MSO Symposium Daily Agenda

Monday, Nov. 9th

2:00 PM - 2:45 PM

CY 2021 – What Can The Industry Expect?

This session will provide an update on the trends driving change in the frequency of auto accidents and repairs, and their associated costs. Gotsch will also discuss on-going changes to consumer behaviors as more interactions move digital, and changes to vehicle technology and what those mean to the industry in CY2021.

Susanna Gotsch, Director, Industry Analyst, CCC Information Services Inc.

2:45 PM - 3:30 PM

Trends on Consolidation, Private Equity, & the APD Landscape

Romans will present a macro view of the evolving U.S. collision repair industry. The presentation will include insights from The Romans Group industry research, which follows trends on consolidation, private equity, and the auto physical damage landscape.

Vincent Romans, Managing Partner, The Romans Group

Tuesday, Nov. 10th

2:00 PM - 2:45 PM

OEMs and the Shifting Dynamics of FNOL

Rossana Alvarez, National Collision Program Manager, Honda
Andy MacDonald, Global Body Repair Program Senior Manager, Lucid Motors

Moderator - Sean Carey, President, SCG Management Consultants

2:45 PM - 3:30 PM

Corporate Lending & Investment in a Post-Covid Economy

Rex Green, Global Co-Head Automotive Aftermarket Investment Banking, Jefferies LLC
Lindsey Piegza, Chief Economist, Stifel

Moderator - Marcy Tieger, Managing Director, Symphony Advisors, LLC

Wednesday, Nov. 11th

2:00 PM - 2:45 PM

Mega Dealer Panel Discussion

Shawn Griffin, National Collision Director, Asbury Automotive Group
Darren Huggins, National Collision Director, Berkshire Hathaway Automotive
Bryan Rice, Collision Operations Director, AutoNation
Brad Walser, Regional Collision Manager, Hendrick Automotive Group


Moderator - Dan Risley, V.P. Quality Repair & Market Development, CCC Information Services Inc.

2:45PM - 3:30PM

MSO Panel Discussion

Brennan Rose, CEO, Mike’s Auto Body
Darrell Amberson, President of Operations, LaMettry’s Collision
Toan Nguyen, President & CEO, Classic Collision
John Panagopulos, EVP of Corporate Operations, Crash Champions

Moderator - Roy Schnepper, Owner, Butler's Collision

Thursday, Nov. 12th

2:00 PM - 2:45 PM

The Road Ahead: Automotive Claims and the Repair Journey

Sandee Lendorfer, All State Insurance
Scott Kohl, Liberty Mutual Insurance


Moderator - Stephen Applebaum, Managing Partner, Insurance Solutions Group

2:45 PM - 3:30 PM

To Own or Lease Your Real Estate- A Comparative Panel

Dean Fisher, President of Collision Group, Driven Brands
Will Johnston, Chief Corporate Development Officer, Service King

Moderator - John Walcher, President, Veritas Advisors

Friday, Nov. 13th

2:00 PM - 2:45 PM

Private Equity

Neal Sahney, Partner, Frontenac
Jonathan Seiffer, Senior Partner, Leonard Green & Partners

Joe Sparacino, Managing Director, Automotive Aftermarket, Stifel

2:45 PM - 3:30 PM

Alternative Business Models

Mike Anderson, President, Collision Advice