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MSO Symposium

2019 Program Agenda

MSO Symposium 2019 Agenda for Download

11:30 AM - 12:30 PM

Networking Lunch

Sponsored by Sherwin Williams


12:30 - 1:05 PM

Advancing Our Insights into the Collision Repair Marketplace

Vincent Romans has four decades worth of experience in consulting within the collision repair markets. His take on the current “total addressable market, TAM” is a trend continuing upward. He explains, “It’s a future with growth opportunities for those who are prepared to commit the resources.” Industry Executives won’t want to miss his unique perspectives.

Vincent Romans, Managing Partner and CEO, The Romans Group LLC

1:05 - 1:45 PM

Considerations for Success - Inclusive Crash Course Data

Consider the latest industry trends and statistics prior to making an investment in the future of your business. CCC’s, Industry Analyst, Susanna Gotsch brings attendees of the MSO Symposium a unique perspective on recent data from the collision repair industry, as she takes a variety of influential factors into account. Listen-in and examine collision repair data, such as, accident frequency and how advanced vehicle materials and new vehicle technology are changing the industry. Is your repair facility prepared? Has your business been impacted? What’s next?

Susanna Gotsch, Director, Industry Analyst, CCC Information Services Inc.

1:45 - 2:15 PM

The Future of Uber, Mobility, and the Automotive Industry

The future of mobility is increasingly shared, sustainable, and reliable. Uber for Business aims to aid organizations that want to move people, while bringing safe, reliable transportation to everyone, everywhere. By combining Uber’s platform with partners’ state-of-the-art auto services, we can increase reliability, accessibility, and convenience for drivers and riders.

Neal Watterson , General Manager - Guest Products Team, Uber for Business

2:15 - 3:00 PM

Dealer Collision Repairers are on the Rise

Dealership groups are increasing their presence in the collision repair space. Understand the differences and similarities of their experiences in this industry. Gain insight into how they handle the challenges and how they are preparing for the future of our trade.

David Black, Corporate Collision Director, Body by Cochran
Shawn Griffin, National Collision Director, Asbury Automotive Group
Gene Kozash, Regional Director, Collision, Berkshire Hathaway
Craig Stephens, Vice President Collision Operations, AutoNation

3:00 - 3:30 PM

Networking Break

Sponsored by Axalta Coating Systems


3:30 - 4:00 PM

Strategies from Successful MSO Leaders

Running a multi-shop operation involves focus and direction, and even the largest and most experienced have shared struggles in navigating the process to success. In this rapid fire Q&A panel session, attendees will learn how these MSO executives have tackled some of the industry’s toughest challenges, and how they are preparing their facilities for future success.

Michael Macaluso, President, Driven Brands
Vince Claudio, Senior Vice President, Gerber Collision and Glass
Marty Evans, Chief Operating Officer, Certified Collision Group (CCG)
Mark Sanders, President & COO, Caliber Collision

4:00 - 4:30 PM

Technology is Redefining the Consumer Experience & Expectations

Automotive technology is changing faster than ever before, repair costs are increasing, cycle times are lengthening, and the consumer is demanding a new experience. These trends are leading to rapid change in the claim process, bringing forth some items for reconsideration. Examine these threads in a larger context, and gain ideas for transforming the claims and repair experience within your facilities, differentiating you as an MSO and setting your facilities up to exceed consumer expectations.

Jason Verlen , Senior Vice President of Product Strategy & Management, CCC Information Services

4:30 - 5:15 PM

Panel Discussion: The Evolution of the OEM Certification Programs

OEM certifications originated in the early 90’s. Their presence over the last three decades has not only enhanced repair quality, but also restructured the inter-workings of this industry. Listen in as this panel of experts share the experiences and the lessons learned during the OEM certification expansion. Panelists will also take a look at where OEM certifications are today, and share why the future of the OEM certification program looks to be critical for repairer success. Don’t miss this valuable insight into how and why you should prepare.

Mark Allen, Collision Repair Program Manager, Audi of North America
Mike Anderson, President, Collision Advice
Bob McDonald, President, Summit Consulting Int'l

5:15 - 5:45 PM

The Future of Insurance and Claims Handling

Clint Marlow, Director, Allstate

5:30 - 6:30 PM

Industry Networking Reception