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MSO Symposium

2021 Program Agenda

Register for the 2021 MSO Symposium 2021

10:00 AM - 11:00 AM

Networking & Sponsor Showcase


11:00 AM - 11:15 AM

Welcome

Ray Fisher, President/Executive Director, Automotive Service Association

11:15 AM - 11:30 AM

Presentation - Industry Trends

Susanna Gotsch, Senior Director, Industry Analyst, CCC Information Services

11:30 AM - 11:45 AM

Presentation - Industry Trends

Vincent Romans, Managing Partner, The Romans Group

11:45 AM - 12:30 PM

Audience Q&A: Deep Dives Into Industry Trends

Susanna Gotsch & Vincent Romans

12:30 PM - 1:15 PM

Formal Luncheon


1:15 PM - 2:00 PM

Market Forces in the Economy - What Does the Future Hold?

Dr. Lindsey Piegza, Managing Director, Chief Economist, Stifel

2:00 PM - 2:45 PM

MSO Panel: Parts Supply Chain Issues

Mike Anderson, President, Collision Advice

2:45 PM - 3:15 PM

Networking Break


3:15 PM - 3:45 PM

Scanning & Diagnostics: Lives, Liability, and Safety! Getting Past Who Pays for it!

Erica Eversman, Chief Counsel, Vehicle Information Services

3:45 PM - 4:00 PM

Impact of Right 2 Repair Lawsuit/Legislation

Wayne Weikel, Senior Director, Alliance for Automotive Innovation

4:00 PM - 4:45 PM

The Convergance of DRPs and OEM Certification Programs

Marty Evans, Chief Operating Officer, Certified Collision Group

4:45 PM - 5:15 PM

Claims Processing - Innovation & Acceleration of Change

Stephen Applebaum, Managing Partner, Insurance Solutions Group
Sandee Lindorfer, Director, Allstate
Scott Kohl, Kemper Insurance

5:15 PM - 6:00 PM

The Global Shift to Electric & Ford's New Electric Certification Program

Jennifer Boyer, Global Collision Business & Strategy Manager, Ford Motor Company
George Goddu, Ford Motor Company

6:00 PM - 7:30 PM

10th Anniversary Celebration & Reception