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MSO Symposium

Program Agenda

Online Registration is Closed

9:00 - 10:00 a.m.

Welcome Breakfast & Networking Hour

Sponsored by LKQ Corporation

10:00 - 10:15 a.m.

Welcome and Introductions

Master of Ceremonies - David Simmons, Caliber Collision

10:15 - 11:00 a.m.

Return to Goldilocks

Phil Mackintosh, Nasdaq

11:00 - 11:30 a.m.

In Motion: Trend Fluctuations and New Norms in the P&C Insurance Economy

Leveraging CCC’s unique purview – built on nearly $2 trillion of historical data and at the intersection of the automotive, collision repair, and insurance industries – this presentation will give an overview and contextualization of key trends. Attendees will be provided insights concerning the strategic challenges and opportunities facing automotive claims and collision repair. By understanding emerging trends and leveraging actionable data, repairers and insurers alike can improve operational efficiency and stay competitive in a rapidly changing market.

Kyle Krumlauf, CCC Intelligent Solutions

11:30 - 12:15 p.m.

Scale and its Rewards: Industry Landscape and Market Dynamics

Join us for an informative market update on the key players shaping our industry – from established consolidators to their private equity-backed challengers and the independent MSOs pursuing growth. Drawing from Focus Advisors’ proprietary database, we’ll provide insider insights on crucial trends, including growth rates, regional variations, valuations, and capital considerations. Gain valuable perspective on the evolving landscape and the strategic moves driving success in today’s market.

David Roberts, Managing Director , Focus Advisors

12:15 - 1:30 p.m.

Plated Luncheon

Sponsored by PPG Industries

1:30 - 2:15 p.m.

Panel: Calibrations: Facts, Friction, and Future

Industry trends suggest that the percentage of claims with at least one calibration will continue to increase significantly. The corresponding impacts and challenges will include an increase in friction, need for documentation, transparency, standardization, and collaboration amongst all industry stakeholders. This panel will explore the associated challenges, potential solutions, and take a look towards the future.

Moderator: Dan Risley, CCC Intelligent Solutions
Craig Edmonds, asTech
Michelle Sullivan, Certified Collision Group
Rich Harrison, CollisionRight
Dan Tessadri, CSAA
Brian Fening, Liberty Mutual

2:15 - 3:00 p.m.

The Power of AI Today, Tomorrow and Next Year

AI is moving faster than most people realize and will soon be integrated into industries like ours more quickly than many have planned for. In this session, we’ll take a practical look at AI technology tailored for the collision industry and present live demonstrations of some of the AI innovations available right now. We’ll also give you a glimpse of what’s coming next— things that are closer than you might think. It’s going to be an insightful and engaging session that you’ll find both useful and enjoyable.

Ryan Taylor, BodyShop Booster

3:00 - 3:45 p.m.

Networking Break

Sponsored by Axalta Coating Systems

3:45 - 4:30 p.m.

Panel: Data Security, System Stability and the Current State of the Collision Repair Industry

It is a critical for collision repairers in today’s digital world to create a plan and assess risk before a weather event, cyber-attack, or system outage happens. This panel of thought-leading industry experts will provide an assessment of the collision repair industry, address questions that are typically answered only after the damage is done, and help you begin to process how to prepare your business before it is impacted.

Ashley Denison, Caliber
Kyle Rankin, CCC Intelligent Solutions
Spencer Colemere, Cisco
Jerry Davis, Microsoft

4:30 - 5:15 p.m.

Leveraging AI and Technology in the Evolving Auto Collision Market

In this session, we’ll explore the outlook of AI in the auto collision market and the drivers behind that development. Then, we’ll delve into how industry leaders are leveraging AI and advanced technology in an effort to seize the opportunities ahead. Attendees will gain insights into AI’s evolutions that are reshaping the industry in areas such as: customer dynamics, service automation, and predictive analytics. We’ll highlight practical applications of AI, from enhanced cost assessment to streamlined insurance claims. Join us to discover how technology is accelerating growth and transforming the future of auto collision services.

Eric Jesse | Saba Dowlatshahi | Peter Roberts, Boston Consulting Group

5:15 - 7:00 p.m.

Industry Networking Reception

Sponsored by Sherwin-Williams