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MSO Symposium

Program Agenda 2022


9:30 - 10:00 a.m.

Networking Breakfast & Sponsor Showcase

Start the week off right with time to network with partners in the industry, both old & new! Come enjoy coffee, a light breakfast, and the dedicated space to catch up, prepare, and learn more about the latest equipment and services available for your business.

Thank you to our 2022 industry sponsors!

Discover more about these supporting companies by clicking on the Sponsor tab above

10:00 - 10:15 a.m.

Welcome and Introductions

Master of Ceremonies - Dean Fisher, President, Collision, Driven Brands
Master of Ceremonies - Dan Risley, V.P. Quality Repair & Market Development, CCC Intelligent Solutions

10:15 - 10:35 a.m.

CY2023 - The Long Tail of the Pandemic

This session will provide an update on the trends driving change in accident frequency, severity and repairs. Mazurek will also discuss challenges and opportunities faced by repair facilities that have been brought to light by the pandemic. Understanding the changes and shifts will help attendees better prepare for 2023 and beyond.

Bart Mazurek, Vice President of Consulting & Services, CCC Intelligent Solutions

10:35 - 10:55 a.m.

Trends on Consolidation, Private Equity, & the APD Landscape

Romans will present a summary view of the evolving U.S. collision repair industry including insights from his industry research and trends on consolidation, private equity and the auto physical damage landscape.

Vincent Romans, Managing Partner, The Romans Group

10:55 - 11:25 a.m.

Fireside Chat: A Deeper Dive into Recent Trends

Bart Mazurek & Vincent Romans
Moderator: Dan Risley, V.P. Quality Repair & Market Development, CCC Intelligent Solutions

11:25 - 12:15 p.m.

Navigating the Stimulus Hangover

The policy of The Federal Reserve is shifting, consumer unrest is spiking, and the public narrative is spinning rapidly.  We are recovering from a stimulus hang-over, and the long reaching effects of overzealous quantitative easing.  Understanding the economic conditions of your industry will guide your business decisions in 2023.  Dr. Christopher Thornberg, Founding Partner of Beacon Economics, will deliver his singular insight and narrative context in this data-rich outlook presentation.

Christopher Thornberg, PhD, Founding Partner, Beacon Economics
Moderator: John Walcher, President, Chief M&A Advisor, Veritas Advisors

12:15 - 1:15 p.m.

Plated Luncheon

Sponsored by Berkley Capital Advisors

1:15 - 2:05 p.m.

Panel Discussion: Exploring the Benefits of ESG Practices in Your Business

Enhance your business’ development strategy by incorporating Environmental, Social, and Governance, or ESG practices into your business. This panel discussion will give MSO Symposium attendees a deeper understanding of recent trends and the potential impact to your business, its credit ratings, and industry partnerships. Your employees and potential employees may be watching. Is your business prepared? Walk away with actionable steps to get started.

Moderator: Susie Frausto, Vice President of Marketing, The Boyd Group
Ricardo Gonzalez, Managing Director, New Mountain Capital
Eddie Hightower, SVP, Sustainability & Social Responsibility, Caliber Collision
Diane Kappas, Vice President, Global Sustainability, PPG Industries

2:05 - 2:30 p.m.

Claims Automation: Separating Fact from Fiction

Claims automation; Touchless estimating; Straight-through processing. While these topics are top of mind for auto insurers and collision repairers, the industry is just beginning to align its expectations with the current state of the technology. In this session, we provide an update on where AI-enabled automation is today and what’s in store for the future.

David Beumer, Manager, Product Management, Mitchell

2:30 - 3:15 p.m.

The State of the Labor Market in America

This presentation will look at the state of the labor market in wake of disruptions caused by the Covid-19 pandemic. Opportunities, wages, and quitting are at all time highs for American workers, because there are millions missing from the workforce. Is this a long term trend or a short term aberration? Are pandemic-era accommodations around remote work permanent? This discussion will look at how the automotive industry is being specifically affected by these changes.

Andy Challenger, Senior Vice President, Challenger, Gray & Christmas, Inc.
Moderator: Dan Risley, V.P. Quality Repair & Market Development, CCC Intelligent Solutions

3:15 - 3:45 p.m.

Networking Break

Sponsored by Axalta Coating Systems

3:45 - 4:10 p.m.

Repair Technology Transformation and AI at Scale

Changes in the collision repair industry are often gradual and iterative. But a more transformative shift of the use of AI in the APD ecosystem is underway. For transformations like this, once one part of the ecosystem undergoes widespread adoption, the concepts and capabilities that drove the change often accelerate and move into adjacent areas. This session will demonstrate what has changed already, how those learnings are impacting the emergence of new approaches to AI in estimating and collision repair, and what it means for the larger ecosystem.

Jason Verlen, SVP Product Management, CCC Intelligent Solutions

4:10 - 5:00 p.m.

Panel Discussion: Inclusion & Diversity, What it Means to Your Business and Its Sustainability!

The benefits of incorporating Inclusion & Diversity into your company’s overall business development and growth strategy can have a positive impact on employees, future employees, vendor partners, customers, and your bottom line. This panel will explore how to start the process and illustrate the resources available.

Moderator: Tracy Darrington, Director, Replacement and Leisure Division, Enterprise
Stacee Royce, VP of R&D for the Automotive Aftermarket Division, 3M
Frank Ricci, Regional Claims Leader, Allstate Insurance Company
Charles Blank, VP, Commercial Support, Autozone
John Wysseier, COO, Glass America

5:00 - 6:30 p.m.

Industry Networking Reception

Sponsored by Repairify