9:00 - 10:00 a.m.
Networking Breakfast, Sponsor Showcase
Sponsored by LKQ Corporation
10:00 - 10:15 a.m.
Welcome and Introductions
Master of Ceremonies | Brian Kaner , President and CEO, Boyd Group Services Inc.
10:15 - 11:00 a.m.
Global Uncertainty & Tariffs: Economic Implications for Companies and Markets
Nasdaq’s Senior Director of Economic Research opens the 2025 MSO Symposium with an exploration of the state of the US economy. Details of the presentation will include the economic and market impacts of US trade policy. This session will also examine the explanations for record high US equity prices amid economic crosscurrents.
Michael Normyle, Senior Director of Economic Research, Nasdaq
11:00 - 11:30 a.m.
Macro Collision Industry Data and Trends
Leveraging CCC’s unique purview, built on nearly $2 trillion of historical data and at the intersection of the automotive, collision repair, and insurance industries, this session will enable participants to learn about key trends, strategic challenges, and opportunities facing automotive claims and collision repairers.
By understanding emerging trends and leveraging actionable data, participants can identify opportunities for operational efficiency and stay competitive in a rapidly changing market.
Kyle Krumlauf, Director, Industry Analytics, CCC Intelligent Solutions
11:30 - 12:15 p.m.
A MSO & Private Equity Report
David Roberts, John Walcher, Focus Advisors
12:15 - 1:30 p.m.
Plated Luncheon
Sponsored by PPG Industries
1:30 - 2:15 p.m.
Panel Discussion: Artificial Intelligence: Positive Disruption One Claim at a Time
AI (Artificial Intelligence) and Agentic AI are no longer an exercise in what we could expect in the future; it’s here. Leading edge executives will share real world experiences and tangible results from the integration of AI and Agentic AI in their respective businesses. Listen in on this panel discussion to learn about the positive impacts the integration has had and understand the risks and challenges associated with using AI as part of daily operations.
Moderator: Dan Risley, CCC Intelligent Solutions
Ryan Alley, Classic Collision
Harsh Desai, CCC Intelligent Solutions
Raj Pofale, Claims Genius
Levi Fawcett, Partly
James Spears, Tractable
2:15 - 2:45 p.m.
Accident Frequency and Severity: What’s Actually Behind the Numbers?
Matt Moore, IIHS HLDI
2:45 - 3:15 p.m.
Networking Break
Sponsored by Axalta Coating Systems
3:15 - 4:00 p.m.
Panel Discussion: Calibration Tsunami: Bracing for Impact and Challenges
Moderator: Dan Risley, CCC Intelligent Solutions
Zach Balthrop, Gerber Collision
Jerod Guerin, Quality Collision Group
Ed Mondragon, State Farm
4:00 - 4:20 p.m.
Insurance Carrier Presentation
Shawn Mulvay, Liberty Mutual Insurance
4:20 - 4:30 p.m.
Closing Comments
Brian Kaner, President and CEO, Boyd Services Group Inc.
4:30 - 6:00 p.m.
Industry Networking Reception