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MSO Symposium Conference Agenda for 2025 Released

Posted by Jennie

The one-day conference agenda for the 2025 MSO Symposium has been confirmed by the advisory board and administration. The only collision industry event created by and for multi-shop owners and operators, will be held in Las Vegas, Nov. 3, the Monday before SEMA/AAPEX, at Rio Hotel & Casino, a Destination by Hyatt.

Beginning at 9:00 a.m. PDT, the most influential and forward-thinking collision repairers in North America will arrive for a day of high-quality content and impactful networking functions.  

Below is an overview of the MSO Symposium’s 2025 conference timeline and agenda:

Monday, November 3, 2025

9:00 – 10:00 a.m.    Networking Breakfast – Sponsored by LKQ Corporation

10:00 – 10:15 a.m.   Welcome and Introductions

10:15 – 11:00 a.m.   Global Uncertainty & Tariffs: Economic Implications for Companies and Markets

11:00 – 11:30 a.m.   Macro Collision Industry Data and Trends

11:30 – 12:15 p.m.   A MSO & Private Equity Report

12:15 – 1:30 p.m.   Plated Luncheon – Sponsored by PPG Industries

1:30 – 2:15 p.m.     Panel Discussion: Artificial Intelligence: Positive Disruption One Claim at a Time

2:15 – 2:45 p.m.     Accident Frequency and Severity: What’s Actually Behind the Numbers?

2:45 – 3:15 p.m.     Networking Break – Sponsored by Axalta Coating Systems

3:15 – 4:00 p.m.    Panel Discussion: Calibration Tsunami: Bracing for Impact and Challenges

4:00 – 4:15 p.m.    Closing Comments 

4:15 – 6:00 p.m.    Industry Networking Reception – Sponsored by Sherwin-Williams

 

This year’s speakers and panelists represent some of the most important companies in the industry, including Nasdaq, Insurance Institute for Highway Safety (IIHS), Classic Collision, Focus Advisors, Gerber Collision, Quality Collision Group, CCC Intelligent Solutions, Partly, Claims Genius, and more. For additional details about the 2025 agenda, visit www.msosymposium.com/agenda

Those interested in attending the 2025 event should act quickly as attendance is limited. One must qualify to attend. Those who qualify include employees of multi-shop operators of all sizes, insurers, OEMs, and single-location repair facilities with revenue exceeding $3 million in annual sales. 

To access the registration page go here.
For additional information visit msosymposium.com or reach out to Jennie Lepore or Brian Nessen.

Nasdaq to Keynote at MSO Symposium in Las Vegas

Posted by Jennie

North Richland Hills, Texas, September 15, 2025 –  Nasdaq returns to Las Vegas to kick off the 14th annual MSO Symposium. Senior Director of Economic Research, Michael Normlye, is set to take the stage Monday, November 3rd, at Rio Hotel & Casino, a Destination by Hyatt.

As part of the Economic Research group, Normyle works with Nasdaq’s Chief Economist in helping clients, internally and externally, understand the market implications of macroeconomic developments and forecasts. Normyle’s expertise in economic cycle forecasting, including business cycles and inflation cycles, will provide a fresh and in-depth perspective on the latest in the state of the US economy, with a look at the impacts of US trade policy on the market, what it means for the collision repair industry, as well as provide explanations for record high US equity prices amid economic crosscurrents. 

Nasdaq’s keynote presentation, Global Uncertainty & Tariffs: Economic Implications for Companies and Markets, sponsored by I-CAR, will follow the Welcome Breakfast & Networking Hour, sponsored by LKQ Corporation. A line-up full of uniquely informative presentations and discerning panel discussions will take place throughout the day, providing industry leadership knowledge for business guidance and direction. Surrounding these sessions are a number of networking opportunities including a plated luncheon, hosted by PPG; an afternoon break; and a pre-dinner cocktail reception.

This year’s event has already generated a lot of interest and MSO Symposium staff encourage qualified industry stakeholders to register as soon as possible, seating is limited. This is a “closed” meeting; those invited to attend include:

  • Owners, executives, or managers of any size multi-shop operation (MSO)
  • Leadership of an independent collision repair facility operating with greater than $3 million in annual sales
  • Insurance company representatives
  • OEM vehicle manufacturer representatives

The only exceptions to this list is the limited number of sponsors that help underwrite the program.

For those attending the AAPEX/SEMA show that same week, note the MSO Symposium is independent of that event and does require a separate registration. 

To access registration to the MSO Symposium visit this link.
To access registration to attend the SEMA and AAPEX shows, go here.
To learn more visit: msosymposium.com or call 281-819-2332.

CEO of Boyd Group Services to Emcee 2025 MSO Symposium

Posted by Jennie

North Richland Hills, Texas, September 5, 2025 –  President and CEO of Boyd Group Services Inc., Brian Kaner, will serve as the Master of Ceremonies at the 2025 MSO Symposium, taking place Monday, November 3rd, in Las Vegas at Rio Hotel & Casino, a Destination by Hyatt.

Brian Kaner leads one of the largest collision repair and glass service operations in North America; Gerber Collision & Glass, Glass America, Boyd Autobody & Glass, Assured Automotive in Canada, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. Kaner has an extensive background leading multi-national corporations and he brings a wealth of experience to the 2025 program.

“I am excited to serve as MC of the 2025 event, which has a history of bringing our industry leaders together for the betterment of all Multi-Shop Operators and industry stakeholders,” said Kaner. “This year’s symposium promises to continue the tradition of sharing knowledge from industry and market experts that influences operations while looking toward the future of the industry.”

The program will run from 9 a.m. – 6 p.m. on the Monday preceding the AAPEX and SEMA shows. Presentations and panels will address the economy, consolidation trends, expanding AI influences, an outlook on claims, and other related topics.

“The content at the MSO Symposium is created by and for decision-makers in collision repair. It’s a dynamic time in our business and this event provides valuable information for the attendees and the industry.” Kaner continued.

Boyd Group Services has served the MSO Symposium for many years. Current advisory board member, Gary Bunce, Senior Vice President, Sales, Gerber Collision & Glass, emphasizes Boyd Group Service’s inspiration for involvement, “I joined the advisory board because I believe in shaping the conversations that drive our industry forward. It’s an honor to contribute to an event that plays a key role in the strategic evolution of the MSO space.”

Those interested in attending this exclusive annual event must meet one of the following attendance requirements:

  • Owner, executive, or manager of any size multi-shop operator (MSO)
  • Leadership or employee of an independent collision repair facility operating with greater than $3 million in annual sales
  • Insurance company representative
  • OEM vehicle manufacturer representative

The only exceptions to this list is the limited number of sponsors that help underwrite the program, and media partners. 

To access registration go here, or for additional information visit msosymposium.com.

Plans for 2025 MSO Symposium Released

Posted by Jennie

North Richland Hills, Texas, August 12, 2025 – The 2025 MSO Symposium returns to Las Vegas on Monday, November 3rd for its 14th annual conference. The Automotive Service Association looks forward to hosting the collision repair industry and kicking off the week of the SEMA/AAPEX show, the automotive industry’s largest convention of the year.

This highly anticipated single-day event brings many of the most experienced, high-growth executives of leading Multi-Shop Operators in the automotive collision repair industry together for peer-to-peer networking, information on growth strategies, and discussion of industry-centered data.

“The MSO Symposium brings together the most forward-thinking minds in collision repair.” Gary Bunce, Senior Vice President, Sales, Gerber Collision & Glass, one of the latest advisory board member additions. ”For me and my team, it’s a must-attend event — a place to stay ahead of industry shifts, engage with peers, and gain insights that directly influence our strategy.”

MSO Symposium advisory board members include executives from many of the fastest growing and most influential multi-shop operators across North America. These leaders come together during numerous meetings to create an event that addresses matters impacting the industry now and in the foreseeable future. 

Incoming advisory board member, Rich Tanchyk, Vice President at VIVE Collision explains, “Our team benefits from the high level of expertise and the wealth of shared experience among attendees. I’m truly honored to be part of this year’s MSO Advisory Board. Listening to the collaborative thinking among the members and contributing to the creation of meaningful content for attendees has been a wonderful experience.”

MSO Symposium sessions will include coverage of key industry data, the impact of artificial intelligence, scanning and calibration processes, trends in vehicle and crash data, mergers and acquisitions, and more.

“Attending the MSO Symposium goes beyond networking — it’s about gaining real-world insights that impact how we lead and grow our business.” Bunce of Gerber Collision and Glass concludes.

Attendance to the MSO Symposium is restricted and qualification standards must be met. Attendance to this meeting is limited to multi-shop operators, large independent operators ($3 million or greater in annual sales), insurance companies, and select OEM’s.

Registration is set to open this month. Administrators advise those interested in attending this year’s conference to keep their schedules open from  9 a.m. – 6 p.m. and to sign up for the MSO Symposium’s  e-communications for event updates. 

For more information, visit our website or contact us.

Caliber Collision, CEO to MC 2024 MSO Symposium

Posted by Jennie

North Richland Hills, Texas, September 4, 2024 –  David Simmons, Chief Executive Officer (CEO) at Caliber Holdings LLC, will serve as the Master of Ceremonies at the 2024 MSO Symposium, taking place Monday, November 4th, in Las Vegas.

David Simmons has a diverse background leading large, multinational organizations in a number of industries and brings his wealth of experience to the 2024 event. This year’s MSO Symposium encompasses a very informative agenda and extensive networking opportunities. 

“It is my privilege to MC this year’s event and continue the legacy of bringing the leadership of the industry together. The MSO Symposium is unique because it brings together executives representing insurance carriers, OEM’s and MSO’s,” stated Simmons. 

The program will run from 9 a.m. – 7 p.m. on the Monday preceding the AAPEX/SEMA show, with sessions discussing the economy, consolidation trends, expanding AI influences, data concerns, an outlook on the industry’s future, and more.

Simmons added, “Aside from the speakers and content, what impresses me is the collection of industry leaders in attendance representing the most successful MSO’s, networks, and dealer groups in North America.” 

Caliber Collision has served the MSO Symposium for many years, with active participation on its Advisory Board. Current representative, Shawn Hezar, Chief Client Officer emphasizes, “David’s leadership since joining Caliber in 2023 can be characterized by his commitment to fostering a culture of excellence and collaboration within his organization. “His engagement at this year’s MSO Symposium will be insightful, thought provoking, and a service to this industry.”

Those interested in attending this exclusive annual event must qualify to attend. To meet the attendance requirements one must be:

  • Owner, executive, or manager of any size multi-shop operation (MSO)
  • Leadership or employee of an independent collision repair facility operating with greater than $3 million in annual sales
  • Insurance company representative
  • OEM vehicle manufacturer representative

The only exceptions to this list is the limited number of sponsors that help underwrite the program and our media partners. 

To access registration go here.
For additional information visit msosymposium.com or call 281-819-2332.

Registration for the 2024 MSO Symposium is Now Open

Posted by Jennie

North Richland Hills, Texas, August 28, 2024 – Registration for the 13th annual MSO Symposium is now open. Advisory board members and administrators recommend taking advantage of this once a year opportunity to gather with industry leadership and obtain updates on the collision repair marketplace. 

The symposium, designed for small, medium, and large multi-shop operators, growing independent collision repair facility owners, and their business partners, will take place in Las Vegas, Monday, November 4th, prior to the start of SEMA/AAPEX. The one-day conference begins at 9 a.m. PDT with a light breakfast and the first of many networking breaks. 

“The comradery in our industry is appreciated and it leads to ongoing improvement for our customers and the market. I value hearing from and speaking with my peers regarding what’s working and the challenges we face,” states advisory board member, Mike DeFrancesco, Vice President of Strategic Accounts, Collision Right. “At the MSO Symposium, we unite and discuss how to make our industry better for all,” he continues.

The 2024 event program consists of presentations and panel discussions that provide information and insight on the economy, the most recent consolidation trends, expanding AI influences, data breach concerns, an outlook on the industry’s future, and more. Additional networking opportunities include a plated luncheon, an afternoon break, and a post event reception taking place from 5 – 7 p.m. Monday evening.

“The MSO Symposium’s uniqueness has made the conference a staple for owners, managers,and  executives leading collision repair facilities in the North American market” states Roy Schnepper, Owner of Butler’s Collision, a small MSO out of Michigan.

Those interested in attending should register their teams as soon as possible as seating is limited and early registration discounts are only available for a limited time.

Please be advised that this is a closed meeting and attendance requirements for the MSO Symposium are in place.

To access early registration rates, go to the MSO Symposium’s website or follow msosymposium.com/register

Attendance by media personnel and equipment or service providers is available, but also limited. For questions regarding registration, please contact Jennie Lepore or Brian Nessen, or visit msosymposium.com.

2024 MSO Symposium Plans Announced

Posted by Jennie

North Richland Hills, Texas, August 16, 2024 – The 13th annual MSO Symposium will take place in Las Vegas on Monday, November 4th in advance of the SEMA/AAPEX show. MSO Symposium advisory board members and administrators advise the industry to keep their schedules open for the 9 a.m. – 7 p.m meeting.

The reputation of the MSO Symposium is a direct result of the time and attention given by many executives representing the most influential multi-shop operators in the collision repair industry.  Annually, MSO leadership comes together to network, discuss industry matters, and learn about issues impacting their businesses now and in the foreseeable future. 

“A few of the many reasons I find value in attending this event annually is the MSO Symposium provides the distinctive opportunity for leaders to gather, network, and be apprised of anticipated changes in an incredibly dynamic and evolving industry.” explains Gary Hogan, Vice President of Strategic Accounts, Puget Collision, LLC.

Information on how to position the collision repair industry for growth and success will take stage during this year’s sessions. Speakers and panelists will report on key topics including industry data, macro-to micro-level economic impacts, HR matters, technology drivers, and more.

As in years past, attendance to the MSO Symposium is restricted and qualification standards must be met. Qualification standards for this closed meeting include employees of insurance companies, OEM’s, multi-shop operators, and single location repair facilities with revenue exceeding $3 million in annual sales. 

Early registration is set to open next week. To ensure you are up-to-date with the latest event announcements and participation opportunities, sign up for the MSO Symposium’s  e-communications. 

Equipment suppliers and service providers to the industry are invited to attend the event via one of the limited sponsorship opportunities. Attendance by media personnel is also available, but limited. For more information, you may visit our website or contact us. 

About MSO Symposium
The MSO Symposium is an annual conference directed by many of the most experienced, high-growth executives working within multi-shop operators, or MSOs, of the automotive collision repair industry. This event, now in its 13th year, offers unique opportunities to learn from and network with industry peers and leaders, acquire knowledge from field experts on current topics influencing the collision repair business, and discover equipment and services made for collision repair business’ success. 

For more information be sure to check out www.msosymposium.com

Matt Ebert of Crash Champions to Lead 2023 MSO Symposium

Posted by Jennie

Matt Ebert, Founder & CEO of Crash Champions, will serve as emcee for the 2023 MSO Symposium, which will take place Monday, Oct. 30, at The Mirage Convention Center in Las Vegas.

“Throughout its history, the MSO Symposium has earned a reputation as a dynamic platform that brings together top MSO leaders and executives,” Ebert said. “As a lifelong collision repair professional and MSO founder, it’s a true privilege to serve as emcee for this year’s event.”  

Ebert is a passionate entrepreneur who founded Crash Champions in 1999 as a single local repair center serving New Lenox, IL. He has overseen the rapid expansion of the brand into the third-largest MSO in the U.S. Today, Crash Champions serves customers at more than 600 locations in 36 states as the largest founder-led MSO in the country.

“The MSO Symposium has served as the genesis of many significant advancements and innovations in our industry,” Ebert added. “And I believe the 2023 edition of the MSO Symposium will continue that proud tradition.” 

This year’s MSO Symposium encompasses extensive networking opportunities and a very informative agenda. The program will assist small, medium, and large MSOs and growing independent repair facilities in understanding current influences on their business and the data behind it. The program runs from 9 a.m. – 7 p.m. on Monday, October 30 with sessions that include discussions on private equity, the economy, consolidation trends, expanding streams of income, and an outlook on the industry’s future.

Ebert joined the MSO Symposium’s Advisory Board in 2022. He was named the 2022 MSO Executive of the Year and was recently named a winner of the Midwest Ernst & Young (EY) Entrepreneur of the Year award. 

“Matt’s participation and experience instantly had a positive impact on the program. We are pleased to have him serve as emcee at our 12th annual event.” explains Roy Schnepper, former chair and current board member of the MSO Symposium.

To join leading executives from the largest and most successful collision repair facilities in North America at this exclusive annual event, those who qualify may register by following this link. To meet the attendance requirements one must be an owner or executive of any size multi-shop operation (MSO), an employee of an independent collision repair facility operating with greater than $3 million in annual sales, or a representative of a vehicle manufacturer (OEM) or insurance company. The only exception is the limited number of sponsors that help underwrite the program. 

Additional information can be found at: msosymposium.com or by calling 281-819-2332

Registration for MSO Symposium’s 12th Annual Event is Now Open

Posted by Jennie

North Richland Hills, Texas, August 16, 2023 – Advisory board members and administrators of the MSO Symposium announced that registration for the 12th annual meeting is now open.

The symposium, designed for collision repair facility owners, executives, and industry leaders, will take place at the Mirage Convention Center in Las Vegas, Monday, October 30th, prior to the start of SEMA/AAPEX. 

The one-day conference will begin at 9 a.m. PDT with a light breakfast and networking. The unique program will provide information and insight on the economy, financial and investment opportunities, and new vehicle and new technology repair adaptations. The conference will conclude at 7 p.m., after a networking reception. Those interested in attending should register their teams as soon as possible as seating is limited. Early registration discounts are available through the end of the month.

“The MSO Symposium is truly unique,” states Shawn Hezar, Chief Client Officer at Caliber Collision Centers and MSO Symposium advisory board member. “The event’s natural evolution includes conversations that are impacting small to mid-size MSOs and independent repair facilities, not just the large MSOs,” he continues. “This segment of the collision repair space continues to expand and so does the reach of these important topics.” 

This year, conversations on shop specialization, labor acquisition and retention, and anticipated shifts in the economy will be in focus. Accompanying discussions will include insurance relations, the industry’s growth trends and expectations, as well as what repair facility owners can expect to prepare their business for next. 

“If you are looking at the next steps in expansion or how to position your business for growth in a rapidly changing environment, this is a must attend event for you and your team’s leadership.” Hezar concludes. 

Please be advised that this is a closed meeting and attendance requirements for the MSO Symposium are in place. To qualify, you must be an executive or owner of a multi-shop operation, single location repair facilities with revenue exceeding $3 million in annual sales, or a representative from an insurance company or OEM.

To access early registration rates, go to the MSO Symposium’s website or follow www.msosymposium.com/register

Attendance by media personnel and equipment or service providers is available, but also limited. For questions regarding registration, please contact Jennie Lepore or Brian Nessen, or visit msosymposium.com. 

About MSO Symposium
The MSO Symposium is an annual conference directed by many of the most experienced, high-growth executives working within the multi-shop operations, or MSOs, of the automotive collision repair industry. This event, now in its 12th year, offers unique opportunities to learn from and network with industry peers and leaders, acquire knowledge from field experts on current topics influencing the collision repair business, and discover equipment and services made for collision repair business’ success. 

For more information be sure to check out www.msosymposium.com

Date and Location for the 2023 MSO Symposium Announced

Posted by Jennie

North Richland Hills, Texas, July 31, 2023 – MSO Symposium advisory board members have met several times over the past few months to discuss plans for the 12th annual MSO Symposium. This unique program provides executive-level information on current trends in the collision repair industry along with micro- and macro-economic impacts.

Those interested in participating in the industry’s premier executive event should mark their calendars for this year’s conference, set to take place in Las Vegas on October 30th, the Monday of SEMA/AAPEX week at the Mirage Convention Center. 

Similar to years past, the event’s agenda, timing, and content is directed by industry leaders who voluntarily participate on the program’s advisory board. 

“The MSO Symposium is the perfect place to meet the best and brightest of the collision industry. Whether it’s keeping up with industry trends, taking a forward look at where the business is headed, or simply networking with colleagues, the MSO Symposium is the place to be.” explains David Black, Corporate Collision Director at Dealer Group, Body by Cochran. 

This year’s event will begin at 9:00 a.m. PDT with coffee, networking, and a sponsor showcase. Following is an informative program that highlights important business trends involving the economy, private equity, and industry consolidation, in addition to informative panel discussions and future outlooks in the collision repair industry. The one day conference sessions conclude at 5:30 p.m. and an evening networking reception will directly follow. 

For those interested in registering for the 2023 event, be advised that attendance is limited and you must qualify to attend. Those able to attend this closed meeting include insurers, OEM’s, multi-shop operators, and single location repair facilities with revenue exceeding $3 million in annual sales. 

Early bird registration will open next week and will be available for a limited time. Sign up for the MSO Symposium’s  e-communications to stay up-to-date with the latest event announcements and participation opportunities. 

Equipment and service providers to the industry are also invited to attend the event via one of the limited sponsorship opportunities. Attendance by media personnel is available, but also limited. For more information, you may visit our website or contact us.